The purpose of the automated check-in machine is to allow the patient to check into their appointment without having to queue at reception to advise someone they have arrived.
Appointment Check In
When arriving for their appointment when checking in the patient will be asked for their gender, month of birth and day of birth, this will then be enough information for the system to determine if the patient has an appointment and will ask them to confirm that the person found in the appointment slot is the patient who is checking in.
Note: If the patient arrives late for their appointment the system will direct them to speak with a receptionist.
As the practice now operates a text reminder service for upcoming appointments it is important to hold the patients correct mobile number. As such when checking in for an appointment the system will remind the patient of the mobile number we have on record for them (displaying the last 4 digits) or indicating if we do not hold a number at all for those patients wondering why they did not receive a reminder.
This is a one time question which asks the patient (if the system cannot find an existing answer) if they 'support a friend or relative with a long term illness', once the question has been answer the answer will be logged and the patient will not be asked again.
If the system cannot identify a smoking status for a patient it will ask the patient for smoking status information. Once this information is gathered the patient will not be asked the question again unless their status requires an annual update in which case the system will start asking again in one years time.
Only active during the flu season (Sept-March) this reminder is shown to patients who qualify for a vaccination and persists until the vaccination is given or the patient indicates to reception that they do not require it.
Friends and Family Test
In addition to checking in for their appointment the patient is also able to use the touchscreen to complete a friends and family test. The feedback provided is to the question 'how likely are you to recommend this service to a friend or family member', providing a sliding scale of responses for the patient to choose from.