Noticeboard

  • The surgery email address is: somccg.enquiries.lyngfordpark@nhs.net. This is for non-urgent queries and requests only.
  • Please note: The surgery will be CLOSED on Thursday 17th September between 12:00 and 16:00 for staff training.
  • We politely ask ALL patients to wear a face mask when attending the surgery. If you do not have a mask, you will be asked to rebook your appointment.
  • To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone, through video consultations or online via our website Engage Consult, unless there is a clinical need for you to come into the practice. This will help minimise the risk while continuing to ensure people get the care and advice they need.
  • Please note: Following guidelines from NHS England our online appointment booking system has been temporarily disabled.
  • If you have concerns about the Coronavirus, please click on the link below with guidance for general public. Link: Coronavirus: Latest Information & Advice
  • General information on Coronavirus can be accessed at: Coronavirus (COVID-19) - NHS
  • In line with the NHS Long Term Plan, our fax machine will no longer be in use from 01.04.2020. Our secure email address, somccg.enquiries.lyngfordpark@nhs.net, can be used as an alternative way to contact us. 
  • The new Spring 2020 Newsletter is available here Lyngford Park Surgery Spring Newsletter. The practice autumn and spring newsletters from 2019 are available to read by clicking Lyngford Park Surgery Spring Newsletter and Autumn Newsletter
  • The practice now offers an appointment reminder service via text, for more information click here.
  • For more information about online consultations and queries scroll down or click here
  • Appointment Cancellation - To cancel an appointment simply text us on 07922037720 leaving your name and date of your appointment or ring our Reception Team on 01823 333355.
  • To view the updated practice privacy notice click here
  • Please note that the Private Travel Clinic service ceased with effect from 1 June 2017
  • You can also book appointments and order repeat medication online - ask at Reception. We want to offer you more choice and more convenience.
  • The practice offers appointments 5 days a week and up until 8pm on Tuesdays (and some Wednesdays) - Remember, you can book an appointment up to 6 weeks in advance.
  • Out of Hours - NHS 111 - This service is for when you need medical help fast but it is not a 999 emergency.

Patient Access

You can now book appointments and order repeat prescriptions online. Next time you're at the surgery, please ask one of our receptionists for a log in and password for Patient Access. You will need a form of photo ID - like a passport or driving licence. Once you have your log in details, you can create a Patient Access account, allowing you to book appointments and order medication online.  See our Emis Access User Guide for further information


Engage Consult

You can send a non-urgent medical or admin query to a member of our team using Engage Consult. Your query can be sent to any one of our GPs, clinical pharmacist, nursing team, medical secretary, IT/technical or reception. To access Engage Consult, please click the following link: Engage Consult. Please note: if you have not used Engage Consult before, you will be required to create an account. This will allow the surgery to reply directly to you via Engage Consult's secure 2-way messaging service.

For help using Engage Consult, please see the below guides:


Making an Appointment

You can book an appointment online or by telephone.

 

Online bookings

You can book appointments online 24 hours a day by joining the EMIS Access Service, ask a member of our Reception Team who will be happy to explain it to you. See our EMIS Access User Guide for further information

 

Telephone bookings

To make an appointment by telephone, please ring our Reception Team on                 01823 333355

 

Our telephones are open for appointment bookings:

between 08:30 – 13:00pm and 14:00 – 18:00pm

If your request for an appointment is not urgent for that day, you may find it easier to get through to our Reception Team after 10:00am

 

Appointments may be booked up to 6 weeks in advance, and we do have some appointments available on the same day for urgent issues.

 

At the following times, we are available by telephone for emergencies only:

08.00am-08.30am, 13:00-14:00pm, 18:00pm-18:30pm

 

We also offer appointments up until 20:00 hours one evening a week  These surgeries are for pre-booked appointments only.

 

Please see our Home Page for information about the Improved Access Scheme which is a new initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area.

 

Cancelling your appointment

 

Please let us know if you are unable to make an appointment as we can then offer this to another patient. To cancel an appointment simply text us on 07922037720 leaving your name and date of your appointment, or ring the surgery on 01823 333355 and talk to one of our Reception Team.

 

Home Visits

 

If you are too ill to come to the surgery you can request a home visit. It will help us to deal with your enquiry if you can describe your symptoms to the receptionist. If possible please try to ring first thing in the morning or as early as possible on the day.

 

 
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