Patient Access

You can now book appointments and order repeat prescriptions online. Next time you're at the surgery, please ask one of our receptionists for a log in and password for Patient Access. You will need a form of photo ID - like a passport or driving licence. Once you have your log in details, you can create a Patient Access account, allowing you to book appointments and order medication online.  See our Emis Access User Guide for further information

Engage Consult

You can send a non-urgent medical or admin query to a member of our team using Engage Consult. Your query can be sent to any one of our GPs, clinical pharmacist, nursing team, medical secretary, IT/technical or reception. To access Engage Consult, please click the following link: Engage Consult. Please note: if you have not used Engage Consult before, you will be required to create an account. This will allow the surgery to reply directly to you via Engage Consult's secure 2-way messaging service.

For help using Engage Consult, please see the below guides:

• How to sign up for online consultations with Engage Consult
• How to send an online message to your GP surgery using Engage Consult

Making an Appointment

You can book an appointment online or by telephone.

Online bookings

You can book appointments online 24 hours a day by joining the EMIS Access Service, ask a member of our Reception Team who will be happy to explain it to you. See our EMIS Access User Guide for further information

Telephone bookings

To make an appointment by telephone, please ring our Reception Team on                 01823 333355

Our telephones are open for appointment bookings:

between 08:30 – 13:00pm and 14:00 – 18:00pm

If your request for an appointment is not urgent for that day, you may find it easier to get through to our Reception Team after 10:00am

Appointments may be booked up to 6 weeks in advance, and we do have some appointments available on the same day for urgent issues.

At the following times, we are available by telephone for emergencies only:

08.00am-08.30am, 13:00-14:00pm, 18:00pm-18:30pm

We also offer appointments up until 20:00 hours one evening a week  These surgeries are for pre-booked appointments only.

Please see our Home Page for information about the Improved Access Scheme which is a new initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area.

Cancelling your appointment

Please let us know if you are unable to make an appointment as we can then offer this to another patient. To cancel an appointment simply text us on 07922037720 leaving your name and date of your appointment, or ring the surgery on 01823 333355 and talk to one of our Reception Team.

Home Visits

If you are too ill to come to the surgery you can request a home visit. It will help us to deal with your enquiry if you can describe your symptoms to the receptionist. If possible please try to ring first thing in the morning or as early as possible on the day.

GP Availability

Late evening surgery - covered on a rota basis on either Tuesday or Wednesday

Home Visits

If you are too ill to come to the Surgery, we will arrange a home visit.

Please try to telephone before 11.00 am.

Home visits are undertaken between lunchtimes and at the end of the day.

Please be aware that depending upon the time that you call us and the number of visit requests that day, you may not be seen until the early evening after the surgery has finished for the day.

The purpose of the automated check-in machine is to allow the patient to check into their appointment without having to queue at reception to advise someone they have arrived.

Appointment Check In 

When using the checking in machine, the patient will be asked for their gender, month of birth and day of birth; this will be enough information for the system to determine if the patient has an appointment, and will ask them to confirm that the person found in the appointment slot is the patient who is checking in.

Note: If the patient arrives late for their appointment the system will direct them to speak with a receptionist.

Data Collection

Mobile Number

As the practice now operates a text reminder service for upcoming appointments it is important to hold the patients correct mobile number. As such, when checking in for an appointment the system will remind the patient of the mobile number we have on record for them (displaying the last 4 digits) or indicating if we do not hold a number at all for those patients wondering why they did not receive a reminder.

Smoking Status

If the system cannot identify a smoking status for a patient it will ask the patient for smoking status information. Once this information is gathered the patient will not be asked the question again unless their status requires an annual update in which case the system will start asking again in one years time.

Flu Reminder

Only active during the flu season (Sept-March) this reminder is shown to patients who qualify for a vaccination and persists until the vaccination is given or the patient indicates to reception that they do not require it.

Friends and Family Test

In addition to checking in for their appointment the patient is also able to use the touchscreen to complete a friends and family test. The feedback provided is to the question 'how likely are you to recommend this service to a friend or family member', providing a sliding scale of responses for the patient to choose from.