Please note: Booking appointments online via Patient Access is currently unavailable due to the total triage process being used due to COVID-19.

Contact us online

You can contact us about a medical, administrative or prescription issue by clicking HERE.

Answer a few short questions and we will get back to you within 2 working days. Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 1800 - 0900. Please contact 111 during out of hours or 999 if this is an emergency.

Making an appointment

To make an appointment by telephone, please ring our reception team on 01823 333355. Our receptionists are likely to ask the reason for your appointment – this is so that they can book the most appropriate appointment for you with the correct person.

You can contact the reception team to make an appointment Monday-Friday between 08:30-13:00 and 14:00-18:00. Our phone lines are very busy between 08:30 and 10:00 every morning; if your appointment is not urgent for that day, you may find it easier to get through to our reception team after 10am.

Appointments can be booked up to 6 weeks in advance, and we do have some appointments available on the same day for urgent issues.

We are available by telephone, for emergencies only, Monday-Friday between 08:00-08:30, 13:00-14:00 and 18:00-18:30.

We also offer appointments up until 20:00 every Tuesday evening and some Thursdays with our GPs, nurses and HCA. These surgeries are for pre-booked appointments only.

Please see our Home Page for information about the Improved Access Scheme. This is an initiative across Somerset where patients can make appointments at extended times (up until 8pm Monday-Friday and on Saturday mornings) at other practices across the local area.

Cancelling your appointment

Please let us know as soon as you can if you are unable to make an appointment as we can then offer this to another patient. To cancel an appointment you can simply text us on 07922 037720 with your name and date of appointment. You can also ring our reception team on 01823 333355 who can cancel your appointment and re-book one for you if needed.

Home Visits

If you are too ill to come to the surgery you can request a home visit. It will help us to deal with your enquiry if you can describe your symptoms to the receptionist. If possible please try to ring first thing in the morning or as early as possible on the day.

Online bookings

Please note: Booking appointments online is currently unavailable due to the Total Triage process being used due to COVID.

You can book appointments online via the NHS App and Patient Access. Booking appointments online via these methods is currently suspended due to the COVID-19 pandemic. As soon as it is safe to do so, we will re-activate this facility.

You will need to create an account for either the NHS App or Patient Access in order to use them. As well as booking appointments online, you can order any repeat medication you take, manage your pharmacy nomination and view parts of your medical record. There are many other advantages to using the NHS App or Patient Access – please visit our Online Services page for further information and how to sign up.

GP Availability

Please note: Our late surgeries every Tuesday and sometimes Thursday are on a rota basis covered by all our GPs.

Home Visits

If you are too ill to come to the Surgery, we will arrange a home visit.

Please try to telephone before 11.00 am.

Home visits are undertaken between lunchtimes and at the end of the day.

Please be aware that depending upon the time that you call us and the number of visit requests that day, you may not be seen until the early evening after the surgery has finished for the day.

The purpose of the automated check-in machine is to allow the patient to check into their appointment without having to queue at reception to advise someone they have arrived.

Appointment Check In 

When using the checking in machine, the patient will be asked for their gender, month of birth and day of birth; this will be enough information for the system to determine if the patient has an appointment, and will ask them to confirm that the person found in the appointment slot is the patient who is checking in.

Note: If the patient arrives late for their appointment the system will direct them to speak with a receptionist.

Data Collection

Mobile Number

As the practice now operates a text reminder service for upcoming appointments it is important to hold the patients correct mobile number. As such, when checking in for an appointment the system will remind the patient of the mobile number we have on record for them (displaying the last 4 digits) or indicating if we do not hold a number at all for those patients wondering why they did not receive a reminder.

Smoking Status

If the system cannot identify a smoking status for a patient it will ask the patient for smoking status information. Once this information is gathered the patient will not be asked the question again unless their status requires an annual update in which case the system will start asking again in one years time.

Flu Reminder

Only active during the flu season (Sept-March) this reminder is shown to patients who qualify for a vaccination and persists until the vaccination is given or the patient indicates to reception that they do not require it.

Friends and Family Test

In addition to checking in for their appointment the patient is also able to use the touchscreen to complete a friends and family test. The feedback provided is to the question 'how likely are you to recommend this service to a friend or family member', providing a sliding scale of responses for the patient to choose from.

The practice now offers an appointment reminder service via text message

If you have provided us with your mobile number then you will receive a text reminder a day before the appointment. 

It is also possible to cancel your appointment if you no longer need it by following the instructions provided in the text message. 

We would ask that if you wish to use the service and have changed your mobile number recently that you inform reception of the change in order that the reminder is delivered to you.

If do not wish to use the service you can inform reception who will stop the reminders for you. 

When you arrive for your appointment, if you use the automated check-in machine in the foyer it will advise you of the mobile number we store for you or advise you if we do not hold a mobile number for you. If you find the number we hold for you is incorrect or you wish to provide us with a mobile number to take advantage of the service please see a member of the reception team who will be happy to update your details.

You may receive other text messages from us, including:

• Surveys - if you have recently had an appointment with one of our GPs we may send you a survey to complete based on that appointment
• Questionnaires - if you have a long term condition (such as asthma, COPD, etc.) we may send you a questionnaire to complete about your condition
• Health campaigns - you may receive texts from us about different health campaigns i.e. stop smoking advice